RETURN/EXCHANGE/CANCEL ORDERS

Easy Treezy Return Policy

We want you to be 100% happy with your Easy Treezy Product. If you decide you would like to return your Easy Treezy product, please read the following carefully: 

CHRISTMAS TREES/DÉCOR KITS/WREATHS/GARLANDS

-You may return your tree, décor kits, wreaths, garlands and accessories up to 30 days after receiving your product OR up until December 25, 2019 – whichever comes first.

HALLOWEEN DÉCOR KITS

-You may return your Halloween Décor Kit up to 30 days after receiving your Halloween Décor kit OR up until October 31, 2019 – whichever comes first.


To begin your return, please contact Easy Treezy customer service via website chat or our contact from ( https://easytreezy.com/contact/ ) to request a return label. 

Our friendly customer service team will email you a label with instructions on how to return ship your item. 

Please note that flat rate shipping costs will be deducted from your original purchase amount: $75 flat rate shipping for all Christmas trees and $25 flat shipping rate for decor kits, wreaths, garlands, and accessories.

Trees and products damaged due to improper wear or use, or that are returned without authorization may be rejected or charged an additional fee. 

Delivery Refusals will be charged a $75 fee for Christmas Trees and $25 for Décor kits, wreaths, and accessories. 

Once item is received into our return center, reimbursement can take up to 10 business days. 

Please contact us if you have any questions about returns.

Easy Treezy Product Exchange Policy

CHRISTMAS TREES/DÉCOR KITS/WREATHS/GARLANDS

-You may exchange your tree, décor kits, wreaths, garlands and accessories up 30 days after receiving your product OR up until December 25, 2019 – whichever comes first.

-A flat per item fee of $25 will be charged for exchange of a tree and $10 for the exchange of a decor kit, wreath, or garland.

Easy Treezy Product Order Cancellation Policy

Orders can be cancelled within 30 minutes of placing your order. Please contact Easy Treezy customer service via website chat or our contact from ( https://easytreezy.com/contact/ ) – subject line note “CANCEL – ORDER NUMBER”. Within this 30 minute window, the cancellation is no charge. If it has been more than 30 minutes since your order. Please refer to our returns policy.